Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our API services, or contact us for support.

Account Information

• Email address and authentication credentials
• API usage data and request logs
• Billing and payment information

Usage Data

• API requests and responses (temporarily for processing)
• Service performance metrics
• Error logs and debugging information

2. How We Use Your Information

• Provide and maintain our AI services (TTS, ASR, Translation)
• Process your API requests and deliver results
• Monitor service performance and prevent abuse
• Send important service updates and notifications
• Provide customer support

3. Data Processing and Storage

Audio and Text Processing: We process your audio files and text inputs to provide AI services. This data is:

• Processed in real-time and not permanently stored
• Automatically deleted after processing completion
• Never used to train our models without explicit consent
• Encrypted during transmission and processing

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With trusted service providers under strict confidentiality agreements

5. Data Security

We implement industry-standard security measures:

• End-to-end encryption for data transmission
• Secure API authentication with rotating keys
• Regular security audits and monitoring
• Access controls and employee training

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and associated data
• Export your data
• Opt-out of non-essential communications

7. Cookies and Tracking

We use essential cookies for authentication and service functionality. We do not use tracking cookies for advertising purposes.

8. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes via email or through our service.

10. Contact Us

If you have questions about this privacy policy, please contact us at:

• Email: info@mobobi.com
• Address: Lakeside Business Centre, Advance Road, #C1, Accra, Ghana